Frequently Asked Questions

Here are some of the more commonly asked questions about our Activities and business.

Hopefully, these will help you with your planning.

If you still have more questions, feel free to contact us

✿ How far in advance do we need to book to assure a tour spot ?

The earlier the better, we advice you to book as soon as possible.

✿ What is your reservation policy ?

Full payment is required at the time of booking or your registration will not be processed.
Please let us know your payment preferences :

– Credit Card :
PayZen Secure Online Payment by OSB (Oceanian Bank Services)
 :
We send your Payzen invoice, always done in Pacific Francs. 
OR

– PayPal : 
We send you a PayPal invoice by another email always done in Euros.

We’ll send you a detailed confirmation when we’ll receive your payment.

✿ Do you accept american dollars and what's the exchange rate ?

As USD rate change everyday, we give you the price in Pacific Francs (XPF) and Euros.

1 Euros = 119,33 XPF Fixed rate change.

✿ Do you pick up in the hotels, or on Vaitape dock ?
Pick-up Instructions :
Departure time depends on where you are staying please specify.
Please confirm the full name of the persons doing the tour.
 
Private tours : 
Free pick-up for all private tours. 
 
Cruise ship passenger :                                                                 
Departure time depends on in which cruise ship you are staying please specify. Pick-up from tender dock, Vaitape pier.
✿ Do you provide snorkel equipment ?
Yes, we provide mask & snorkel with pleasure (Free Of Charge).
 
For your best comfort we advise you to take your own snorkel equipment, coral reef / water shoessunblock high protection, polarized sunglasses, towel, water cameras with straps.
 
 
✿ Cancelation Policies and Fees
Please ensure that you read carefully and understand these Terms & Conditions prior to booking.
In French Polynesia the basic currency is Euros for all refund transaction.
Foreign currency transaction are translated into Euros at the average exchange rate on the transaction date.
 
•    We will accept cancellations and process refunds if requested at least 2 days before the tour.
•    48h : you will be charged 50% of the total cost.
•    24h : you will be charged 100% of the total cost for late cancelation fees.
 
There is no cancelation fees if we cancelled due to inclement weatherwe try to reschedule the tour or refund it if it’s not possible.
The tour can be maintained if they are only showers (cloudy).    
 
For all cancelation, please feel free to contact us at booking@keawai.com
Bookingindicates that you understand and accept the terms and cancelation fees.
✿ Do the prices include taxes ?

Yes, all taxes are included in all tour prices listed on the site! ( 5% )

✿ Are your boats covered ?

Yes, ALL our boats are covered to protect you from the sun’s strong rays !

✿ Do you do group prices ?

Yes, send us an email for details Here

✿ Are you insured ?

Yes

Social media & sharing icons powered by UltimatelySocial