Frequently Asked Questions
Here are some of the more commonly asked questions about our Activities and business.
Hopefully, these will help you with your planning.
If you still have more questions, feel free to contact us
✿ How far in advance do we need to book to assure a tour spot ?
The earlier the better, we advice you to book as soon as possible.
✿ What is your reservation policy ?
Full payment is required at the time of booking or your registration will not be processed.
Please let us know your payment preferences :
– Credit Card :
PayZen Secure Online Payment by OSB (Oceanian Bank Services) :
We send your Payzen invoice, always done in Pacific Francs.
– PayPal :
We send you a PayPal invoice by another email always done in Euros.
We’ll send you a detailed confirmation when we’ll receive your payment.
✿ Do you accept american dollars and what's the exchange rate ?
As USD rate change everyday, we give you the price in Pacific Francs (XPF) and Euros.
1 Euros = 119,33 XPF Fixed rate change.
✿ Do you pick up in the hotels, or on Vaitape dock ?
Departure time depends on in which cruise ship you are staying please specify. Pick-up from tender dock, Vaitape pier.
✿ Do you provide snorkel equipment ?
✿ Cancelation Policies and Fees
✿ Do the prices include taxes ?
Yes, all taxes are included in all tour prices listed on the site! ( 5% )
✿ Are your boats covered ?
Yes, ALL our boats are covered to protect you from the sun’s strong rays !
✿ Do you do group prices ?
Yes, send us an email for details Here
✿ Are you insured ?